Terms of use & Privacy Policy

Website terms of use

By using this website you are consenting to these terms: Cookies may be used to see where your website visit originated from, which areas of the website you are viewing, or if you have visited before.  Any information from cookies will never be knowingly shared with any other individuals or organisations.

Services terms of use

Please see attached terms and conditions in relation to specific services or items purchased and below.    

In relation to my doula package work, with sufficient notice of engagement, you will receive a personalised written contract that we will agree upon.  Paying your deposit payment makes this a binding contract.  

Late cancellation

In relation to my consultations and any services bookable from this website without any initial chat; these services are non-refundable e.g. A Standard 1.5 hour Carrying Consultation.  Please see the terms and conditions of each specific service. If you pre-book a block of my hours, these may only be cancelled and potentially, partially refunded if it becomes apparent that a client and I are unable to work together directly after the ‘initial free chat’. 


Feedback

I welcome feedback on the services I provide.  I aim to send out a feedback evaluation form to all clients after providing services, this is anonymised.  You are also welcome to leave reviews and any recommendations on the Doula Sophy social media Facebook and Instagram platforms, as well as Google business ratings and reviews.  

Complaints policy

I aim to provide the best possible service for my clients. However, I understand that sometimes you may believe that your requirements for assistance have not been met. If you do have any complaints or concerns regarding a service I have provided you with, then you are entitled to my explanation.
You may make a complaint in writing.  Any complaint should be directly from my client or from an authorised person on my client's behalf.

Website information

Please be aware that any information on my website or that accessed by following links from my website, is for information purposes only and does not constitute professional advice of any form.

 

Summary

By booking an appointment you are agreeing to these Terms and Conditions.

Professional Indemnity Insurance and Public Liability Insurance is provided by BGI UK https://bgi.uk.com/health-and-wellbeing/

 

Privacy Policy

During my work with you, I may be documenting details of our conversations for my own reference & records. I store all electronic client personal details on a secure computer system, and any written notes in a locked secure cabinet, in accordance with the General Data Protection Regulation (GDPR).

Which types of your data do I collect and how long will I keep it? 

Your personal contact details, when you initiate contact with me, via the contact form on this website or by texting or emailing me.  My email accounts and all electronic devices are password protected.  Whilst communicating with you, or working for you I may collect additional information, e.g. your home address or your estimated due date regarding a pregnancy etc; all information will be saved securely for 7 years for insurance purposes.    All data is destroyed after 7 years unless you have opted for having continued communications from me,  in which case it remains secure as stated above.

What is the data I collect used for?

The data I collect from you is used for any ongoing work with you for my reference and ability to communicate with you;  as a record of my work for insurance purposes and for my tax returns;  recording the dates of my work and how much I got paid.   I do not share any of your personal data, including contact details without your explicit consent, in relation to my work as your doula.

Who do you share my data with?

Absolutely no one, unless you ask me to, or if there is a safeguarding issue

Contact

Portsmouth, UK

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