Terms of use & Privacy Policy

 

Services terms of use

Please see attached terms and conditions in relation to specific services or items purchased and below.    

In relation to my doula package work, with sufficient notice of engagement, you will receive a personalised written contract that we will agree upon.  Paying your deposit payment makes this a binding contract.  

Late cancellation

In relation to my consultations and any services bookable from this website without any initial chat; these services are non-refundable e.g. A Standard 1.5 hour Carrying Consultation.  Please see the terms and conditions of each specific service. If you pre-book a block of my hours, these may only be cancelled and potentially, partially refunded if it becomes apparent that a client and I are unable to work together directly after the ‘initial free chat’. 


Feedback

I welcome feedback on the services I provide.  I aim to send out a feedback evaluation form to all clients after providing services, this is anonymised.  You are also welcome to leave reviews and any recommendations on the Doula Sophy social media Facebook and Instagram platforms, as well as Google business ratings and reviews.  

Complaints policy

I aim to provide the best possible service for my clients. However, I understand that sometimes you may believe that your requirements for assistance have not been met. If you do have any complaints or concerns regarding a service I have provided you with, then you are entitled to my explanation.
You may make a complaint in writing.  Any complaint should be directly from my client or from an authorised person on my client's behalf.  

Website information

Please be aware that any information on my website or that accessed by following links from my website, is for information purposes only and does not constitute professional advice of any form.

 

Summary

By booking an appointment you are agreeing to these Terms and Conditions.

Professional Indemnity Insurance and Public Liability Insurance is provided by BGI UK https://bgi.uk.com/health-and-wellbeing/

 

Privacy Policy

Website terms of use

Which types of your data do I collect and how long will I keep it?

By using this website you are consenting to these terms: We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

During my work with you, I may be documenting details of our conversations for my own reference & records. I store all electronic client personal details on a secure computer system, and any written notes in a locked secure cabinet, in accordance with the General Data Protection Regulation (GDPR).
 

How do you collect information? 

Your personal contact details, when you initiate contact with me, via the contact form on this website or by texting or emailing me.  My email accounts and all electronic devices are password protected.  Whilst communicating with you, or working for you I may collect additional information, e.g. your home address or your estimated due date regarding a pregnancy etc; all information will be saved securely for 7 years for insurance purposes.    All data is destroyed after 7 years unless you have opted for having continued communications from me,  in which case it remains secure as stated above.  When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

What is the data I collect used for?

The data I collect from you is used for any ongoing work with you for my reference and ability to communicate with you;  as a record of my work for insurance purposes and for my tax returns;  recording the dates of my work and how much I got paid.   I do not share any of your personal data, including contact details without your explicit consent, in relation to my work as your doula.

We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Doula Sophy website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Essential Cookies
These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.


Marketing Cookies
Marketing cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.  Third party use of cookies is enabled on this site for Facebook and Google analytics


Enable Functional Cookies
These cookies collect data to remember choices users make to improve and give a more personalised experience.


Enable Analytics Cookies
These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at doulasophy@gmail.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at doulasophy@gmail.com

Who do you share my data with?

Absolutely no one, unless you ask me to, or if there is a safeguarding issue